Our Courses

Workplace Conflict And Anger Management – Leading a Happier and Upbeat Life at the Workplace

Course Overview

In this full-day course, participants will be equipped with skills, knowledge and attributes to develop seven proven ways to control anger. Your anger probably does not just energize you to face problems; instead it might be making it hard for you to think clearly and make good decisions. Your anger might not be improving your relationships and behaviours. Instead it might be making people uncomfortable and ruining your closeness with others.

In addition to helping you feel alive and passionate, your anger might lead you to impulsive and even aggressive and destructive acts. You might be painfully aware of what anger is costing you and when left unmanaged, conflict can be a major source of job stress and can lower productivity.

As you learn to reduce your anger, you will be able to make better decisions in your life, manage your relationships better and behave in ways that are likely to bring about the results you want the most. You will also be taught on the skills of handling your own anger and conflict while maintaining productivity and good working relationships at the workplace.

This is a highly engaging and intensive, experiential and dynamic workshop packed with learning activities, practical exercises, laughter, fun and experience sharing.

Course Objectives and Highlights

At the end of the course, participants will be able to:

  • Understand Anger Episodes
  • Discover the secret language of feelings
  • Understand and practice the seven proven ways to control anger
  • Identify the benefits of change in anger experiences and expressions
  • Learn how to be calm in stressful situations
  • Understand the nature of conflict
  • The 3 proven steps to resolve workplace conflicts and create a harmonious working environment
  • Critical Success Factors in managing conflicts at the workplace
  • Choose appropriate communication skills in dealing with anger and conflict
  • Demonstrating Empathy towards others
  • Become more aware – clearly seeing what they feel and do
  • Become more intentional – do what they mean to do
  • Become more purposeful – do it for a reason
  • Relate anger management to emotional intelligence

Who Should Attend

This training course is for supervisors, sales and administration personnel who is keen to learn techniques to manage and control anger and conflict at the workplace.

Total course duration: 8 hours